Refund policy

Last updated 18 October 2026

If PropCompass is not right for you, you can have your money back within 14 days of buying. You do not need to give a reason.

How to ask

1. Email support@usepropcompass.com within 14 days of your purchase.
2. Include the email address you bought with, or your order number from your Lemon Squeezy receipt.
3. We will confirm and start the refund. It goes back to the way you paid, through Lemon Squeezy. It can take several working days to appear, depending on your bank.

What is covered

• The PropCompass app, the Risk Desk add-on, the Orderflow Suite add-on and update renewals are each covered by the 14 days, counted from their own purchase date.
• You get back everything you paid for that purchase, including at the founder price.

After a refund

Your licence for that product ends, and we ask that you stop using it and delete it from your computers. Your own data is stored on your computer and is not affected, so we suggest you export a backup first.

After 14 days

We do not normally refund after 14 days, but your legal rights are not affected. If the Software is faulty or is not as we described it, tell us and we will put it right, and where the law says you are entitled to a refund or other remedy, we will give it.

Your cancellation rights

If you live in the UK or EU, you normally have 14 days to cancel an online purchase. For downloads, that right can be lost once you start the download with your agreement. We give everyone the 14-day refund above anyway, so you do not need to rely on that rule.

Problems with a payment

If you see a charge you do not recognise, please email us first, because we can usually sort it out quickly. Payments are handled by Lemon Squeezy as merchant of record, and you can also contact them about your payment.